Collecting and Using a Virtual Card

If you have received a link to collect a virtual card, please follow the steps below. There is also a Frequently Asked Questions and Inquiries section at the bottom to assist with common questions and troubleshooting. 

When you select the link received, you will be taken to the "Redeem Card" page (see screenshot below). You will need to complete all fields on this page. 

Notes:  

• For the “Redeem Code” field, it may already be prefilled. If it is, do not change the code. If it did not prefill, please enter the “Redeem Code” you were provided by the program issuing you the card. 
• Checkboxes:  

• • The first checkbox related to enrolling in text alerts is optional. If you choose not to enroll in this feature, it will not prevent you from continuing on.  
  • You must agree to our Privacy Policy, Cardholder Agreement and E-Sign Disclosure by checking the bottom two checkboxes. If you do not check these boxes, it will prevent you from continuing on.

Once all of the information has been entered on the screen above and you select “Finish”, you will see the “Verify Email” screen below stating an email was sent to the email address you provided on the “Redeem Card” screen. 

Important Notes:  

• Your email must be checked using a new window/tab or on a different device. If you close the “Verify Email” page, you will have to begin the process again. 
• The code sent expires after 20 minutes. If the 20 minutes pass, you will need to request a new code. 
• If multiple codes are requested, only the most recent code sent will work. If any of the previous codes are entered, it will result in an error indicating the code entered is invalid. 
•  The email you receive in your inbox will look like this. 

________________________________________________________

• You must take the verification code in this email and enter it on the “Verify Email” screen (screenshot above).

Once the verification code has been entered and you select “Verify”, you will be taken to your dashboard where you will be able to view your virtual card information. 

Frequently Asked Questions and Inquiries

1. How do I get a redeem code?
   • The redeem code is issued to you by the program you provided your information to. If you have not received a redeem code, please contact the program for assistance. 
2. What is the difference between a redeem code and a verification code? 
   • The redeem code is typically alphanumeric and allows you to collect the virtual card issued to you.
   • The verification code is numeric only and allows you to continue the process of collecting your redeem code. 
3. Why did I receive a message that my redeem code has already been collected? 
   • This message can be received for different reasons. So we can determine the cause, please email us at cs@akimbocard.com and include the information below. 
     • A screenshot of the error you received
     • Full name
     • Email address you are attempting to use to collect your card
     • Redeem code you received (this is typically alphanumeric)
     • Phone number
4. Why did I receive a message that my redeem code is invalid?
   • This message will be received if the code entered does not match the redeem code sent. A common reason this message is received is because the verification code is entered instead of the redeem code.
     • If you are sure the redeem code entered is what was provided to you, please email us at  cs@akimbocard.com and include the information below. 
     • A screenshot of the error you received 
     • Full name 
     • Email address you are attempting to use to collect your card 
     • Redeem code you received (this is typically alphanumeric) 
     • Phone number 
5. I closed the page I need to enter my verification code on. How do I get back there?
   • You will need to begin the process again. This will cause a new code to be sent to you, which will need to be entered on the verification page.
     • Important Notes:  
       • Your email must be checked using a new window/tab or on a different device. Once you close the “Verify Email” page, you will have to begin the process again. 
       • The code sent expires after 20 minutes. If the 20 minutes passes, you will need to request a new code. 
       • If multiple codes are requested, only the most recent code sent will work. If any of the previous codes are entered, it will result in an error indicating the code entered is invalid. 
6. I collected my card, but I closed the page and can’t find my card information. 
   • To access your card information, you will log in to your account using the link below. Your username will be the email address you used when collecting your card and the password is what was set when collecting your card. If you have forgotten your password, please choose the “Forgot your username or password?” link and follow the steps to reset your password.
   • https://app.akimbocard.com/app/#/akimbo/login
7. How do I use a virtual card? 
   • A virtual card can be used for online purchases by entering the virtual card information when checking out. 
   • You can add your virtual card to your mobile wallet for use at merchants that allow contactless payment.
   • Important Note: You will likely need to update the address on your card to your own. If there is an address and/or zip code mismatch, the transaction may be declined.
8. Can I request a physical card be mailed to me?
   • You will typically see an option on your dashboard when you are signed in to request a physical card. If you click the link, you will be asked to enter your mailing address and to then confirm the request for a physical card.
   • Important Note: This option is not available for all cards issued. If the option does not show on your dashboard, please contact us by phone at 855-449-2273 Monday through Friday between the hours of 7am and 7pm CT so we can confirm if this option is available to you. 
9. Can I link my bank account and transfer money?
   • If you received an Incentive, Promotional or Gift card, you do not have the ability to link your back account to transfer money.
10. I’m being asked for a PIN but don’t recall setting one. How can I select a PIN?  
    • Your PIN can be set by logging into your account and selecting the “CHANGE PIN” option (screenshot below) or by contacting us by phone at 855-449-2273 Monday through Friday between the hours of 7am and 7pm CT.