Customer Care
- Total activity 57
- Last activity
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Activity overview
Latest activity by Customer Care-
Customer Care created an article,
How do I check my card account balance?
You can check your card account balance in several ways: 1) Log in to your card account here. 2) Call 1-855-925-4626 and choose option "3" to hear your current balance. 3) Use an ATM and perform a...
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Customer Care created an article,
Help! Why is my card being declined?
Opps..we're sorry about that. We've listed a few things your can check before emailing or calling customer service. 1) Did you activate your card? All physical cards need to be activated before the...
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Customer Care created an article,
Restricted Countries (International Transactions)
Due to banking regulations, you cannot use our cards in the countries listed below. Note: Gift Cards are generally restricted for use only within the U.S. Democratic People's Republic of Korea ...
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Customer Care created an article,
Setting and changing your PIN
You will set your PIN during card activation. For more information about activating your card, please click here. If you need to change or update your PIN, please log in to your account here. Then ...
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Customer Care created an article,
ATM and Cash Withdrawals
To determine if your card can be used for ATM withdrawals, please log in to your account here. You can also contact customer service by emailing cs@akimbocard.com or calling 1-855-925-4626. If your...
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Customer Care created an article,
Activating Your Card
If you received or collected a physical card, then it must be activated before it can be used for purchases or cash withdrawals. If you collected a virtual card, the card is automatically activated...
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Customer Care created an article,
Akimbo Now Card
Does your card number start with 548917? If so, you have an Akimbo Now Mastercard! Please find the help section for this type of card here: Akimbo Now Card
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Customer Care created an article,
Akimbo Prepaid Card
Does your card number start with 548922? If so, you have an Akimbo Prepaid Mastercard! Please find the help section for this type of card here: Akimbo Prepaid Card
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Customer Care created an article,
How do I determine my card program?
The easiest way to tell what kind of card that you have is by looking at the first six (6) digits of your card number. In the example below, the first six digits are "548922". Cards beginning with...
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Customer Care created an article,
I got a virtual card. Can I order a physical card instead?
Yes! You can "convert" your virtual card to a physical card. To do this, you will need to log in to your account here. Once logged in, you should notice an option to "Send Physical Card" at the top...