Customer Care
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Adding your card to Apple Pay, Google Pay, Samsung Pay and other mobile wallets
You have the ability to add your virtual or physical card to various mobile wallets to either use the card from the wallet or transfer the funds (if the mobile wallet allows for it). Please see bel...
Help! Why is my card being declined?
First of all, we apologize that a transaction was declined when using your card. That's never fun. We've provided a few things you can check and troubleshoot here before emailing or calling custome...
Using your virtual card
If you received and collected a virtual card, you will need to log in to your account (click here) to view your card number, expiration date and CV number (3-digit security code). You will not rece...
Using your card for cash withdrawals
Most Akimbo Now disbursement, incentive and promotional cards cannot be used at ATMs for cash withdrawals or to receive cash back at merchants. However, some Akimbo Now cards can be used for cash w...
Using your card for purchases
Most cards can be used everywhere Debit Mastercard is accepted. Simply provide your card to the attendant and they will be able to process the transaction just as you would with any other debit or ...
Help! Why is my card being declined?
Opps..we're sorry about that. We've listed a few things your can check before emailing or calling customer service. 1) Did you activate your card? All physical cards need to be activated before the...
Restricted Countries (International Transactions)
Due to banking regulations, you cannot use our cards in the countries listed below. Note: Gift Cards are generally restricted for use only within the U.S. Democratic People's Republic of Korea ...
ATM and Cash Withdrawals
To determine if your card can be used for ATM withdrawals, please log in to your account here. You can also contact customer service by emailing cs@akimbocard.com or calling 1-855-925-4626. If your...
How do I determine my card program?
The easiest way to tell what kind of card that you have is by looking at the first six (6) digits of your card number. In the example below, the first six digits are "548922". Cards beginning with...
How do I check my card account balance?
You can check your card account balance in several ways: 1) Log in to your card account here. (If you have not created login credentials, you can register your card here.) 2) Call 1-855-925-4626 a...