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Customer-Service

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Latest activity by Customer-Service
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    Customer Service created an article,

    How can I access my card information?

    If you have a virtual card, your card information can be accessed by logging into your account here and choosing the "View Your Virtual Number" option. If you have a physical card, your card inform...

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    Customer Service created an article,

    How do I find my card identifier?

    If you are being asked to provide your employer with your card identifier number, you can find the number in the ways listed below. Locating it on the back, bottom left of your actual card. Call t...

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    Customer Service created an article,

    Lost or Stolen Cards

    If your card has been lost or stolen, please report it immediately. You have the options below to disable your card. If you previously registered your card for online access, log in here and choos...

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    Customer Service created an article,

    ATM and Cash Withdrawals

    Not all accounts allow you to withdraw cash from your account. This is typically because the sponsor providing you with the card does not allow cash withdrawals. Please refer to the Cardholder Agre...

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    Customer Service created an article,

    Password Reset

    If you forget your password, use this link to reset it.

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    Customer Service created an article,

    Registering for Online Access

    How to Register Your Card You can register your card for online access by clicking here. If you already registered your card for online access and just need to log in, click here. Important Notes: ...

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    Customer Service created an article,

    Updating Personal Contact Information

    Mailing Address and Phone Number Update You have a couple of options for updating your mailing address and phone number. Log in to your account using this link. Once logged in, choose the “My Acco...

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    Customer Service created an article,

    Sub-Accounts

    Every Akimbo General Purpose Reloadable card account can have a maximum of five sub-accounts. To create a sub-account and order a sub-account card, follow the steps below. Log into your primary ac...

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    Customer Service created an article,

    Requesting a Check

    Not all accounts allow you to send funds by check from your account. If you do not see the “Send Check” option on your account, you do not have the option to send money by check yourself. This is t...

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    Customer Service created an article,

    Sending Money to a Bank Account

    Not all accounts allow you to send money to a bank account. If you do not see the “Manage Banks” option on your account, you do not have the option to send money to a bank account. This is typicall...