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  • Updating Personal Contact Information

    Mailing Address and Phone Number Update You have a couple of options for updating your mailing address and phone number. Log in to your account using this link. Once logged in, choose the “My Acco...

  • Restrictions and How to View Them

    The sponsor organization who provided you with and/or loaded your card may have placed restrictions on where the card can be used. Restrictions can be at certain merchants, merchant categories, or ...

  • PIN Set or Reset

    Your PIN is typically set during card activation. For more information on how to activate your card, please click here. If you need to change or update your PIN, please choose one of the options be...

  • Frequently Asked Questions and Answers

    Collecting a Virtual Card Using a Virtual Card Requesting a Physical Card Transferring to a Bank Account ATM Access   Collecting a Virtual Card How do I get a redeem code? The redeem code is issu...

  • Collecting and Using a Virtual Card

    If you have received a link to collect a virtual card, please follow the steps below. There is also a Frequently Asked Questions and Inquiries section at the bottom to assist with common questions ...