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Customer-Service

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  • Password Reset

    If you forget your password, use this link to reset it.

  • How to Check Your Balance

    You have many options to check the balance on your card account. Log in to your account here. If you haven’t registered your card yet and would like to be able to check your balance online, choose...

  • What is a virtual card?

    A virtual card is similar to a physical card, but it’s issued to you virtually (by email or text) so you can receive and access the money quicker. Rather than having a physical card in your wallet,...

  • How can I access my card information?

    If you have a virtual card, your card information can be accessed by logging into your account here and choosing the "View Your Virtual Number" option. If you have a physical card, your card inform...

  • How do I find my card identifier?

    If you are being asked to provide your employer with your card identifier number, you can find the number in the ways listed below. Locating it on the back, bottom left of your actual card. Call t...

  • Lost or Stolen Cards

    If your card has been lost or stolen, please report it immediately. You have the options below to disable your card. If you previously registered your card for online access, log in here and choos...

  • ATM and Cash Withdrawals

    Not all accounts allow you to withdraw cash from your account. This is typically because the sponsor providing you with the card does not allow cash withdrawals. Please refer to the Cardholder Agre...

  • Registering for Online Access

    How to Register Your Card You can register your card for online access by clicking here. If you already registered your card for online access and just need to log in, click here. Important Notes: ...

  • Sub-Accounts

    Every Akimbo General Purpose Reloadable card account can have a maximum of five sub-accounts. To create a sub-account and order a sub-account card, follow the steps below. Log into your primary ac...

  • Requesting a Check

    Not all accounts allow you to send funds by check from your account. If you do not see the “Send Check” option on your account, you do not have the option to send money by check yourself. This is t...