Marilyn Silva
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How can I access my card information?
If you have a virtual card, your card information can be accessed by logging into your account here and choosing the "View Your Virtual Number" option. If you have a physical card, your card inform...
Troubleshooting Virtual Card Collection FAQ
I was supposed to receive a virtual card but I haven’t received anything yet. The virtual card is issued to you by the program you provided your information to. If you have not received an email ...
Activating Your Physical Card
You have a few options to activate your physical card. Register your card for online access using this link. The registration process will automatically activate your card for you. Additionally, t...
Declines
We've listed a few things you can check before contacting customer service. Did you activate your card? All physical cards need to be activated before they can be used. Please see the options for ...
Troubleshooting Common Login Issues
I’m trying to log in, but I’m getting an error that my email can’t be found. The cause may be that your card has not yet been registered for online access. Please refer here for information on re...
Sending Money to a Bank Account
Not all accounts allow you to send money to a bank account. If you do not see the “Manage Banks” option on your account, you do not have the option to send money to a bank account. This is typicall...
Using Your Virtual Card
Your virtual card can be used for online purchases by entering the virtual card information when checking out or by adding your card to a mobile wallet for use at merchants that allow contactless p...
How do I find my card identifier?
If you are being asked to provide your employer with your card identifier number, you can find the number in the ways listed below. Locating it on the back, bottom left of your actual card. Call t...
Loading Funds to Your Card
The ability to load personal funds onto your card depends on the type of card that you have and the sponsor providing it to you. Please refer to the Cardholder Agreement received with your card for...
ATM and Cash Withdrawals
Not all accounts allow you to withdraw cash from your account. This is typically because the sponsor providing you with the card does not allow cash withdrawals. Please refer to the Cardholder Agre...