Marilyn Silva
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How to Check Your Balance
You have many options to check the balance on your card account. Log in to your account here. If you haven’t registered your card yet and would like to be able to check your balance online, choose...
Activating Your Physical Card
You have a few options to activate your physical card. Register your card for online access using this link. The registration process will automatically activate your card for you. Additionally, t...
Using Your Virtual Card
Your virtual card can be used for online purchases by entering the virtual card information when checking out or by adding your card to a mobile wallet for use at merchants that allow contactless p...
ATM and Cash Withdrawals
Not all accounts allow you to withdraw cash from your account. This is typically because the sponsor providing you with the card does not allow cash withdrawals. Please refer to the Cardholder Agre...
Requesting a Check
Not all accounts allow you to send funds by check from your account. If you do not see the “Send Check” option on your account, you do not have the option to send money by check yourself. This is t...
Restrictions and How to View Them
The sponsor organization who provided you with and/or loaded your card may have placed restrictions on where the card can be used. Restrictions can be at certain merchants, merchant categories, or ...
Troubleshooting Virtual Card Collection FAQ
I was supposed to receive a virtual card but I haven’t received anything yet. The virtual card is issued to you by the program you provided your information to. If you have not received an email ...
What is a virtual card?
A virtual card is similar to a physical card, but it’s issued to you virtually (by email or text) so you can receive and access the money quicker. Rather than having a physical card in your wallet,...
Collecting a Virtual Card or Redeem Code
If you received a link to collect a virtual card or redeem code by email or text, take a look at the information below to help guide you along the collection process. When you select the link rec...
How do I find my card identifier?
If you are being asked to provide your employer with your card identifier number, you can find the number in the ways listed below. Locating it on the back, bottom left of your actual card. Call t...