I was supposed to receive a virtual card but I haven’t received anything yet.
The virtual card is issued to you by the program you provided your information to. If you have not received an email or text, please contact the program to confirm your card has already been issued.
If it is confirmed that your card has been issued, please contact us by phone at 855-449-2273 so we can research this for you.
What is the difference between a redeem code and a verification code?
The redeem code is typically alphanumeric and allows you to collect the virtual card issued to you.
The verification code is numeric only and allows you to continue the process of collecting your redeem code.
Why did I receive a message that my redeem code has already been collected?
This message is typically received because the virtual card has already been collected. Please try logging in here with your email and password. If you have forgotten your password, please choose the “Forgot your username or password?” link and follow the steps to reset your password.
Why did I receive a message that my redeem code is invalid?
This message will be received if the code entered does not match the redeem code sent. A common reason this message is received is because the verification code is entered instead of the redeem code.
I’m filling out all of the information and trying to check the boxes, but it won’t let me check them.
Before you can check the boxes, you must click the link and read the documents. Once that has been done you will be able to check the boxes.
I closed the page I need to enter my verification code on. How do I get back there?
You will need to begin the process again. This will cause a new code to be sent to you, which will need to be entered on the verification page.
Important Notes:
Your email must be checked using a new window/tab or on a different device. Once you close the “Verify Email” page, you will have to begin the process again.
The code sent expires after 20 minutes. If the 20 minutes passes, you will need to request a new code.
If multiple codes are requested, only the most recent code sent will work. If any of the previous codes are entered, it will result in an error indicating the code entered is invalid.
I collected my card, but I closed the page and can’t find my card information.
To access your card information, you will log in to your account here with your email and password. If you have forgotten your password, please choose the “Forgot your username or password?” link and follow the steps to reset your password.
